Most of what we sell is digital (ebooks, PDFs, audiobooks) delivered through BookFunnel, and print books are printed and shipped on demand through BookVault.
We aim to be fair, clear, and responsive.
Jump to a section:
- Digital products (ebooks, PDFs, audiobooks)
- Print books (paperback & hardback)
- Signed & special editions
- Refund process
- Shipping returns
- Need help?
1. Digital Products (ebooks, PDFs, audiobooks)
All digital products are delivered via BookFunnel, who also handle download support.
Access & Technical Issues
If you have trouble downloading or opening your book:
- Use the help link in your BookFunnel email, or
- Email help@bookfunnel.com with your download link or order info.
They typically respond within 24 hours and support all major devices.
Refunds for Digital Products
Because digital files are delivered instantly and can’t be “returned,” all sales are generally final.
However, we will issue a refund or replacement if:
- You were billed twice
- You received a corrupted or wrong file
- There was a technical failure and BookFunnel could not resolve it
Please email your@email.com within 7 calendar days of purchase and include:
- Your order number
- The email used at checkout
- A brief description of the issue
2. Print Books (Paperback & Hardback via BookVault)
Print books are made-to-order and shipped directly by BookVault.
Non-Returnable Items
Because each book is printed just for you, we do not accept returns for:
- Change of mind
- Wrong format ordered
- General wear and tear from use
We Will Replace or Refund If:
- The book arrives damaged in transit
- There’s a printing defect (e.g. missing pages, misalignment)
- You receive the wrong book or format
Email your@email.com within 14 days of delivery and include:
- Your order number
- Photos of the issue and packaging (if damaged)
- A short description of what happened
Need help taking the right photos? Just email us—we’re happy to assist.
3. Signed & Special Editions
These items are final sale due to their limited nature—unless they arrive damaged or misprinted.
If yours is damaged:
- Email your@email.hgucom within 14 days of delivery
- Include your order number and photos of the damage
If a replacement is available, we’ll send it. If not, we’ll issue a refund.
4. How Refunds Are Processed
- We review your request and supporting details.
- If approved, we refund your original payment method.
- Refunds typically appear within 5–10 business days.
Note: Shipping charges are non-refundable unless the error was ours (e.g., wrong book sent).
5. Shipping Returns (If Required)
Most issues can be resolved with photos—returns are rarely needed.
If we do request a return, we’ll provide the return address:
Alarice Multimedia
1219 Southwest Avenue
Johnson City, Tennessee. 376034
Depending on the issue:
- We’ll provide a pre-paid return label, or
- Reimburse return shipping costs once the item arrives
For valuable items, we recommend using a trackable shipping method.
6. Need Help?
Questions or unsure where your issue fits?
- For download/device help: contact BookFunnel at help@bookfunnel.com
- For order issues, damages, or refunds: email us at your@email.com
We’re a small independent press, and we value every reader. If something goes wrong, we’ll do our best to make it right.
